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What personal information do we collect?

We collect your personal information when you enter your details on forms on our websites or when you contact us (in writing, by post, email, by posts and messages via our social media platforms, by telephone, or in person at the shop, trade shows or networking events). We also collect your personal information when you are a recipient of services or products purchased through City of Fog.

When you contact us via this website, by completing an enquiry, “contact us” form, we may need to use your personal details to respond to your query or handle your sales enquiry. The details may include your name, address, landline telephone/mobile number, and/or email. In the case of an enquiry on behalf of a company we may collect your company’s name, your position; company address, company email address, and company telephone number.

City of Fog collect your personal information:

How long do we keep your personal information?

We use your personal information only to send you the information you have requested from us. Unless you purchase a product from City of Fog, or you indicated a desire to receive news or promotional information, your personal information will be deleted from our systems seven years after your enquiry.

Why do we collect your personal information?

Storage of Payment Card Information

For purchases made online via our websites, we do not hold any bank payment card information.

Sharing your Personal Information with Third Parties

Your personal information is only used by City of Fog, for the purposes previously described above. We share your personal information with select third party business partners only where it is necessary to do so, for the purpose of providing the service or product you have enquired about or purchased through City of Fog.

We may share your personal information with certain authorities, including the law enforcement agencies, credit bureaus, fraud prevention agencies and select other entities, for:

We do not sell your personal information to any other third party, for any reason whatsoever. In the UK, we do not use automated call services and we do not record telephone calls for training, or other purposes.

In cases where your personal information has been provided to a third party as part of provision of a service or product purchased, you may need to contact the third party directly in relation to their continued use of your personal information.

Security of your Personal Information

City of Fog are committed to keeping your personal information secure. All personal information collected via our website is stored on a secure server to protect it from being accessed or used inappropriately.

Accuracy of Your Personal Information

City of Fog will ensure that your personal information is kept accurate and up to date as far as is reasonably possible. We encourage you to advise us of any changes to your information. Where you have opted-in to receive news, periodic offers, or promotional email marketing, we will use only relevant personal information to contact you.

Promotional Email Marketing

Where you have indicated your preference to receive news, periodic offers, or promotional email marketing, by checking the box on our web forms we will use only relevant personal information to contact you. We may communicate with you by email, post, telephone, text messaging and/or social media posts and messaging where you have provided consent to do so.

If you do not wish to receive promotional marketing emails from City of Fog, please use the unsubscribe feature on any promotional email, or send an email stating “please unsubscribe me” in the subject line, or use our “contact us” form to request that your contact details be removed from our database. Please note we will only retain your personal information where our legal or regulatory obligations require us to do so.

How can I obtain a copy of my personal information?

If you would like to obtain details of your personal information held in our database and/or in hard copy, stored by City of Fog, please contact the appropriate franchised centre directly. The City of Fog will require certain details to be able to locate your personal information which may include the dates and details of centre visits, website visits, emails and the services or products you have received.

Transferring Personal Information Outside of the UK

City of Fog may need to transfer your personal information to third parties located outside the UK. If so, we will ensure that the personal information is protected to a level which meets the requirements of UK law.

Data Controller

City of Fog is the data controller responsible for this website.

Third Party Websites

Our website, emails and social media pages may contain links to websites operated by third parties. City of Fog are not responsible for privacy statements, notices, policies, services offered, or other site content displayed on third party websites.

Cookies Policy

To make this site work properly, we sometimes place small data files called cookies on your device. Most big websites do this too.

What are cookies?

A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.

How do we use cookies?

Our website uses third party cookies to measure website performance and general analytics.

How to control cookies

You can control and/or delete cookies as you wish – for details, see You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.

Changes to our Privacy Statement & and Privacy Policy

We review this Privacy Statement & Privacy Policy on a regular basis and will display the current version on this webpage. The last update was: 9th October 2021.

Contact Us

If you have any questions about this Privacy Statement & Privacy Policy or how City of Fog is using your personal information, please contact us here.

City of Fog
7 St Nicholas Court
North Walsham
NR28 9BY

Tel: 01692 780055


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